On-site and in-app messaging

Headsup Brainstorm: 10 Creative Ways to Use On-Site and In-App Messaging

Marketing,Product

Earlier this month, we launched Proactive Headsup, a low-friction lead generation channel designed for marketers to convert anonymous website visitors into leads. Out of 500 beta testers, 46% reported seeing leads increase by more than 10%. A big win for less than 10 minutes of setup time.

This channel, along with our original Headsup which we launched last year, is an entirely new way for marketers to connect with their customers.

As a refresher, Headsup comes in two flavors:

a) Proactive Headsup is used to welcome and convert anonymous website visitors into known leads, and is configured in the Proactive toolbar menu item.

Proactive Headsup settings

b) Headsup is used to engage known contacts in a personal onsite way, much like sending an email, and is set up as a shape in your journey.

Headsup journey example

There are a few types of messages you can send with both Proactive Headsup and Headsup:

  • Call to Action: Encourage visitors to click through to another relevant web page.
  • Subscribe: Add contacts to a list of your choosing with a single click.
  • Reply Back: Provide an outlet for visitors or users to engage in conversation with an expert on your team.

Phew! Now that we’ve covered our lingo, let’s dig into some of the initial uses for each that we’re seeing Autopiloters use, as well as some new ideas to try…

Call to action

As marketers, we’re constantly trying to find new ways to optimize engagement on our site and increase time on page. This leads to weaving various calls-to-action throughout the site, and although effective at times, can be just plain distracting.

Enter Call to Action Headsup. It allows you to dynamically change the CTA based on who the visitor is and what they’re interested in. Unlike static CTAs (or even worse, pop ups) embedded in the page, Headsup allows you to target users based on their previous actions in your product, within your emails, or on your site.

1. Invite users to an upcoming webinar based on pages visited

Hosting a webinar later this month? You could keep it simple and invite all anonymous visitors. Or, if it’s content that may not apply to all, you could get fancy and target those who land on particular pages.

Try sending a tailored message to those who visit your customer page, events page and perhaps any high-intent pages (such as pricing, product-specific blog posts, or a contact request form).

Instapage Headsup example

Instapage added this webinar invite the week before the event to drive additional targeted, qualified registrants. Since Headsup allows you to quickly and easily change your message across all pages it’s live on, it’s a great channel to promote timely CTAs like webinars.

2. Offer special discounts to targeted visitors by specific URL

Headsup gives you the capability of targeting based on specific URLs. So, you can offer unique discounts based on which page a potential buyer lands on.

This can be especially helpful if you’re an e-commerce company offering 10% off individual products, a SaaS startup trying to woo new subscribers with a free month of service, or a pro blogger waiving the fee to join your membership site.

Discount offer Headsup

Since setting up a Headsup message takes minutes, you’ll be able to quickly test which offers work and which ones don’t.

3. Announce new features directly in your app

Try using Headsup for in-app messaging to help promote new product features.

Email can be great for these sorts of messages (especially to get users logging back in), but communicating in-app means you’re communicating in context where the user is already focused on your product. This way, you’re not competing against their daily email from The Skimm or The Hustle.

Pro Tip: This may be a great time to use the “Advanced Settings” in the Headsup shape. There, you can manage exactly how long the message will display for and turn off “dismissing” so the user will be required to click.

Headsup expiration settings

4. Create personalized, guided walkthroughs of your product

Although you can do this at many stages, one particular area we’ve seen in-app messaging be particularly helpful is during the onboarding process. Oftentimes, you need new users to complete certain actions before they can fully utilize their account. By using Headsup as breadcrumbs throughout, you can make sure they go through the complete setup process. You can add other helpful hints and links to particular knowledge base articles as well.

Onboarding is often the time where customers require the most attention, and it often results in numerous support tickets and dedicated time from both the customer success and support teams. By being proactive during this time, you not only enable your customers, but you free up your team’s time as well.

Onboarding Headsup example

Hint Health is a customer of ours who has mastered this guided onboarding. They’ve since seen a 26% increase in slow-starting customers successfully onboarding themselves without needing to speak to customer support!

Subscribe

Looking for new ways to convert visitors and capture more leads? Aren’t we all! Think of Subscribe Headsup as a new version of a form. Except, rather than taking the user to a new page and requiring them to fill out multiple fields, you can keep them engaging with the content they’re already viewing and sign them up on the spot!

5. Schedule meetings for your sales team

This is one of my favorites, because it’s such a unique approach to asking for a sales meeting. It makes scheduling an appointment personal and streamlined at the same time. Usually, you have to either reach out (most likely via email) which can come off as pushy and annoying and can easily be deleted without ever viewing. Or you put an always-visible call-to-action button on the website trying to grab a visitor’s attention and hope they choose to take a demo on their own.

Headsup allows you to ask a visitor for a meeting in a personalized way, when you’re already top of mind. It calls out the requested action in a very obvious but non-intrusive way and begins building a relationship between the individual and the rep they’ll be meeting with. Even better, it makes it super simple to complete.

Crunchbase Headsup example

Crunchbase, the leading platform to discover the world’s most innovative startups, uses Proactive Headsup to schedule meetings with their sales team. The company has seen leads increase up to 20% without having a team dedicated to answering messages around the clock.

6. Personally invite visitors to subscribe to your blog

This one may seem pretty obvious by the name of the Headsup type, but let’s talk about why you should do it. It puts a face to the ask – it makes it more personal. Let’s look at two possible scenarios.

Scenario #1. You’re visiting a new site, and halfway through reading a post, a pop up comes across the screen, asking for your email to subscribe to the blog. I can’t speak for everyone, but I immediately dismiss these. It interrupts my train of thought, and it looks like just any average internet advertisement.

Annoying email popup

Scenario #2. You’re visiting that same site, and halfway through reading the post, you see a Headsup in the bottom corner. Unlike the pop up, this allows me to finish digesting my content, and, since it’s a friendly suggestion versus an impersonal ask, I at least view the message and give it consideration.

Blog subscribe Headsup example

7. Ask people to join your newsletter, events list, and additional ongoing subscriptions

Unlike an ebook download, subscribing to a list says that the individual would like to hear from you on an ongoing basis. With a commitment like that, marketers should be doing everything in their power to maximize subscriptions.

This is exactly why subscribing should not be limited just to the blog. Send a monthly newsletter? Encourage individuals to sign up for that! Constantly hosting live and online events? Let people know where you’ll be! Getting prospects to opt in is the hardest part, but once you have their email, you can begin the nurture process.

Reply Back

Videos, ebooks, blog posts…they’re all valuable pieces of content, but sometimes, you just want to talk to a person. Sure, you could man a sales line or online chat. Both are effective channels, but with aggressive goals and targets to hit, we don’t all have the time or resources to devote to them.

Reply Back Headsup allows you to start that conversation when the prospect or customer wants, even if your whole team’s in a meeting or buried in work.

8. Get direct, real-time feedback

Get valuable real-time feedback about who’s visiting your site and learn more about why they’re there. You could use responses to expand out your FAQs, modify your copy, or just simply learn more about your user base.

In-app messaging feedback example

We added this Headsup message to our pricing page (it’s from me!) and have gotten in-depth answers from potential buyers about their needs. I think you’ll be pleasantly surprised at how much people are willing to share about their situation, leading to the insight you need to create a wow customer experience.

9. Start the conversation early

Studies have been done on how likely sales is to talk to a lead as time progresses from when the lead was created. So try using Reply Back Headsup to start that conversation at moment zero. There’s no better time to begin the sales conversation than when a prospect is on your site. If you wait to follow up later, it’s likely you’ll get buried or forgotten about.

Granular sales Headsup example

Granular, a powerful farm management software and Autopilot customer, uses Reply Back to start the conversation early with leads on its product page. I love the personal feel of Dustin’s message and the “ag tech experts” language that speaks directly to the company’s audience.

10. Enlist your visitors to help generate more content

Use Reply Back as a polling mechanism of sorts. Ask your visitors what content they’d like more of on the site, what they’d like to see from a product perspective, or about the struggles they’re currently having.

But make sure you monitor the responses. Use the feedback to help craft new blog posts, knowledge base articles, and Autopilot journeys!

Headsup opens a ton of possibilities because unlike email, it engages your users and visitors in real-time, when they’re on your site or using your app. With a new channel, multiple types, and numerous ways to target, we’re excited to see what you think up!

How have you been using Headsup? What challenges are you currently facing where Headsup could help? Let us know what you’ve tried in the comments below.

  • How can I track conversions of the Proactive Headsup lead generation channel? I need this for my Google Analytics, facebook, adwords, etc etc campaigns

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